Delivery/Returns

Deliveries

Deliveries are within 3-5 working days of placing your order between the hours of 9am-5pm. We will let you know the expected delivery day by email, account updates and/or phone, in some cases a signature may be required but If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery. Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently, If you will not be available within the delivery period, please let us know so we can reschedule. Delivery within Lagos costs ₦1,000 flat on all orders. You get free delivery on orders above ₦15,000.

Returns

If you aren’t completely happy with your purchase, you may return it within 7 days of the ship date with your proof of purchase for an exchange or refund. Merchandise can be returned to our warehouse address (50, Adebambo Street, Egbeda, Lagos) Product must be returned in unused condition with the tags still intact for returns/exchange policy to be applicable. fascentscloset.com does not accept returns on white items, jewelry, swim, intimates and beauty products. Please note: You will be responsible for all return shipping fees unless the items are damaged, defective or incorrect upon arrival. Returns Shipping charges are charged at the same rate as the delivery charge for that zone and with the same mode of payment that was used.